aq33 Privacy Policy

This Privacy Policy (hereinafter "Policy") describes how aq33 (hereinafter "aq33", "we", "us", "our") collects, processes, stores, uses, and protects the personal data of individuals (hereinafter "Player", "User", "you", "your") who access or use the aq33 website located at aq33.io and all related services, games, features, and promotional activities offered thereon.

aq33 is committed to handling all personal data with the highest standards of care, transparency, and security. This Policy is intended to give you a clear and comprehensive understanding of our data practices so that you can make informed decisions about your use of the aq33 platform.

By accessing the aq33 website, registering an account, making a deposit, placing a bet, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this Policy, you must not use the aq33 platform.

aq33 is an online entertainment platform offering casino games, live dealer games, slot games, and sports betting services, with a primary focus on the Bangladeshi market. The platform is designed for eligible adult players and is accessible at aq33.io.

For the purposes of this Privacy Policy, aq33 acts as the data controller in respect of personal data collected from players who use the aq33 platform. This means that aq33 determines the purposes for which and the means by which your personal data is processed.

All data-related enquiries, access requests, and complaints may be directed to our support and compliance team at [email protected].

aq33 collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the categories of data we collect and their primary purpose:

aq33 collects personal data through the following means:

• Direct Submission: Data you provide directly when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically when you access the aq33 platform, including IP addresses, device identifiers, browser information, and session activity logs, via server logs, cookies, and similar tracking technologies.
• Payment Processors: Transaction confirmation data received from mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners when you initiate a deposit or withdrawal through the aq33 platform.
• Identity Verification Partners: Where aq33 engages third-party KYC service providers to assist with document verification, those providers may return verification results and associated data to aq33 as part of the verification process.
• Fraud Detection Systems: Automated systems that analyse usage patterns, login behaviour, and betting activity to detect suspicious or anomalous activity may generate data points associated with your account.

aq33 uses your personal data for the following defined purposes only. We do not use your data for any purpose that is incompatible with those listed below:

• Account Management: To create, maintain, and administer your aq33 player account, including processing login authentication and managing account settings.
• Identity Verification: To verify your age (must be 21 or older), identity, and eligibility to use the aq33 platform in accordance with our Terms and Conditions and applicable compliance requirements.
• Payment Processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported banking partners, and to maintain accurate financial records of all transactions.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account compromise, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance in connection with your use of the platform.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to facilitate the use of responsible gaming tools such as deposit limits, loss limits, and self-exclusion at your request.
• Legal and Regulatory Compliance: To fulfil aq33's obligations under applicable laws, including anti-money laundering (AML) requirements, financial record-keeping obligations, and any lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse aggregated usage data and improve the design, performance, game selection, and overall user experience of the aq33 platform. Where possible, this analysis is conducted on anonymised or pseudonymised data.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign information relevant to the aq33 platform, where you have opted in to receive such communications. You may opt out at any time by contacting support.

aq33 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to provide the aq33 platform services in accordance with our Terms and Conditions. This includes account management, payment processing, and customer support.
• Legal Obligation: Processing that aq33 is required to carry out to comply with applicable legal obligations, including anti-money laundering checks, identity verification, financial record-keeping, and cooperation with lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out in pursuit of aq33's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in relation to marketing communications. You may withdraw your consent at any time without detriment to your account.

aq33 does not sell, rent, or trade your personal data to third parties. However, in the normal course of operating the platform, it is necessary to share certain personal data with a limited set of trusted third-party service providers and, where legally required, with authorities. The categories of recipients are as follows:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data they independently control.
• Identity Verification (KYC) Providers: Third-party KYC partners engaged by aq33 may receive copies of identity documents and personal details solely for the purpose of verifying your identity and age in accordance with our compliance obligations.
• Game Technology Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised player session data (e.g., player ID, bet amounts, game results) necessary for game delivery, fair play certification, and technical support. These providers do not receive your full identity data.
• IT and Platform Hosting Providers: Infrastructure providers that host the aq33 platform and its databases may have access to personal data as part of providing secure, reliable hosting services. All such providers are bound by contractual data processing agreements.
• Fraud Prevention and Security Partners: Third-party fraud detection services may analyse technical and behavioural data associated with your account to identify and prevent fraudulent activity.
• Legal and Regulatory Authorities: aq33 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required or permitted to do so by applicable law, or where necessary to defend aq33's legal rights in connection with a dispute.

aq33 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active aq33 account is retained for the duration of the account's active status and for a period of five years following account closure, to satisfy financial record-keeping and AML compliance requirements.
• Transaction Records: All deposit and withdrawal records, including associated player identification data, are retained for a minimum of five years from the date of the transaction in accordance with financial compliance requirements.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for five years following account closure or the completion of the verification process, whichever is later.
• Support Communications: Customer support chat transcripts and email correspondence are retained for three years from the date of the interaction, unless they relate to an ongoing dispute or legal matter, in which case they are retained until the matter is fully resolved.
• Marketing Consent Records: Records of your consent to or opt-out from marketing communications are retained for the duration of your account plus three years, as evidence of your consent decisions.
• Technical and Log Data: Server logs, IP address records, and session data are retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

Upon the expiry of the relevant retention period, personal data is securely and permanently deleted from aq33 systems, or irreversibly anonymised such that it can no longer be associated with any identifiable individual.

aq33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the aq33 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that login credentials, payment details, and personal information cannot be intercepted during transmission.
• Password Hashing: Player account passwords are stored in a cryptographically hashed format. aq33 never stores passwords in plain text, and our support staff cannot view your password at any time.
• Access Controls: Access to personal data within aq33's internal systems is restricted to authorised personnel on a strictly need-to-know basis. All access is logged and regularly audited.
• Intrusion Detection: aq33 operates automated intrusion detection and security monitoring systems that continuously scan for anomalous activity, potential breaches, and suspicious access patterns.
• Regular Security Reviews: aq33 conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in platform infrastructure and data handling processes.
• Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, aq33 will notify affected individuals as quickly as practicable and will take all reasonable steps to contain and remediate the breach.

aq33 uses cookies and similar tracking technologies to support the functionality, security, and performance of the platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the operation of the aq33 platform. They enable core functions such as maintaining your login session, preserving your language and settings preferences, and ensuring secure navigation between pages. These cookies cannot be disabled without impairing platform functionality.
• Analytical and Performance Cookies: These cookies collect anonymised or aggregated data about how players use the aq33 platform — for example, which pages are visited most frequently, how long sessions last, and where navigation errors occur. This data is used to improve platform performance and user experience.
• Fraud Prevention Cookies: These cookies help aq33's security systems identify unusual or potentially fraudulent activity by tracking patterns in device and session behaviour. They are a necessary component of our responsible operation as an online platform.
• Functional Cookies: These cookies remember your preferences and settings (such as preferred game categories or interface display options) to provide a more personalised experience when you return to the platform.

Most web browsers allow you to control cookies through browser settings, including the ability to delete or block cookies. Please be aware that restricting essential cookies may affect your ability to log in, make deposits, or use core platform features. For specific guidance on managing cookies in your browser, refer to your browser's help documentation.

As a player whose personal data is processed by aq33, you hold the following rights in relation to your personal information:

• Right of Access: You have the right to request a copy of the personal data that aq33 holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe upon receipt of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information directly within your account profile, or contact support for data that cannot be self-updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent is the basis for processing). Please note that this right may be limited where aq33 is required to retain data to comply with legal obligations such as AML record-keeping requirements.
• Right to Restrict Processing: You may request that aq33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being disputed, or where you have objected to processing and that objection is under consideration.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on aq33's legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected]. aq33 will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and its reason.

The aq33 platform is strictly intended for use by adults aged 21 years and above. aq33 does not knowingly collect, process, or store personal data from any individual under the age of 21.

During the registration process, all prospective players are required to confirm that they are at least 21 years of age. aq33 employs age verification procedures to validate this confirmation, including requesting identity documents where necessary.

If aq33 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, the following actions will be taken immediately:

• The associated account will be suspended pending investigation.
• All deposits made to the account will be returned to the payment source used.
• Any winnings accumulated will be forfeited.
• All personal data associated with the underage account will be deleted from aq33 systems as soon as reasonably practicable, subject to any legal retention obligations.

If you have reason to believe that a minor has registered an account on the aq33 platform, please report this immediately to [email protected]. aq33 treats child protection as a matter of the utmost seriousness.

aq33 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform operations, or data processing practices. When material changes are made to this Policy, aq33 will notify registered players via email or through a prominent notice on the aq33 platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy will be revised whenever changes are made. We encourage you to review this Policy periodically to remain informed about how aq33 protects your personal data. Your continued use of the aq33 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

Where changes to this Policy require your renewed consent — for example, where we introduce a new purpose for processing personal data that requires consent as its legal basis — aq33 will seek that consent separately and will not rely on your prior consent for the new processing activity.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which aq33 handles your personal data, please do not hesitate to contact our support and compliance team using the details below.

Our team is available to assist you with all data-related enquiries, including access requests, correction requests, deletion requests, marketing opt-outs, and general privacy questions. We aim to respond to all enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• Platform: aq33.io
• Operating Hours: Monday to Sunday, 09:00 – 23:00 BST (UTC+6)